HAZARD 4® & CIVILIAN® PRODUCT WARRANTY:
Apparel: The warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defect, then Civilian Lab, LLC will repair or replace with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time. All clothing items must be in un-worn, un-washed condition to be eligible for warranty.
Soft Goods: The warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defect, then Civilian Lab, LLC will repair or replace with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, modification, accident, improper use, or the natural break down of colors and materials over time.
Watches: Only watches purchased from an authorized Hazard 4® watch reseller are eligible for warranty. The warranty covers the movement and manufacturer defects of the case components, crystal, and strap/bracelet. The warranty covers the tritium vials used in the watch, however, tritium isotope decays, and has a half-life of 12.3 years. So in that time it will glow at 1/2 the brightness of a new unit. The warranty does not cover improper care/handling, cosmetic scratches/blemishes, accidents, modification, unauthorized repairs, normal wear and tear, other causes which are not materials/workmanship defects, nor the watch’s mathematical accuracy.
Our product warranty is only available to products purchased directly from Civilian Lab, LLC and its listed authorized resellers (marketplace sellers on 3rd party platforms, such as Amazon, eBay, etc. who are not on our dealer list are not authorized reseller). In no event shall Hazard 4® / Civilian Lab, LLC be liable for direct, indirect, incidental or consequential damages arising out of the use of the product(s), and any recovery is limited to the purchase price.
Apparel: 30 days from the original date of purchase.
Soft Goods (bags, packs, luggages, etc.): 1 year from the original date of purchase.
Watches: 1 year from the original date of purchase.
WARRANTY CLAIM PROCEDURE (INTERNATIONAL PURCHASES THROUGH DEALERS):
Please submit your claim directly to the store where you purchased the item from.
WARRANTY CLAIM PROCEDURE (US PURCHASES):
Please submit your claim request by filling out our online form here (make sure to choose "Warranty Claim" from the subject dropdown) with your name, copy of your receipt (email copy from the store where you purchased from is acceptable). For watches, you also need to attach your Warranty Authentication Card that came with the watch), a brief description of the problem, and picture(s) of the failure points. All warranty-claim determinations made by Civilian Lab LLC will be within Civilian Lab’s sole discretion and will be final. If your claim is accepted, you will receive a Return Authorization# and instruction by email. You must email us your claim request within the warranty period. The claimed item must be sent out by the date indicated and shipped to the address provided on your Return Authorization instruction email. Any package arrived at our facility without a valid RA# will be discarded. Please ship your claimed item(s) with a shipping method that provides tracking information. Civilian Lab assumes no responsibility for lost package or missing item(s) from the customer to our facility and shipping charges are not refundable. Civilian Lab will either repair or replace like product. Civilian Lab will send out the replacement via ground shipping or U.S. Mail within the United States. All returns to international customers will be sent using standard postal shipping.
Allow at least 3-4 weeks for your replacement to be processed and shipped.
WARRANTY SHIPPING COSTS:
The customer is responsible for shipping charges to the warranty center. Civilian Lab, LLC will pay the return shipment to the customer. (Customer pays both directions if out-of-warranty repair is being done.)
By registering your Hazard 4® product you will receive the following important benefits:
- Extend your Warranty to: 60 Days for Apparel, 10 Years for Soft Goods, 2 Years for Watches.
- You can sign up to receive valuable coupons for future buys
- Enter your input about our products to help us serve you better
Visit the link here to register: https://www.hazard4.com/registration