Call +1 626-344-1454 M-F 8:30am - 5pm PST


Orders & Returns


NOTE: We utilize a fraud scoring system in order to verify customer orders. The billing address on your order must match the billing address listed with your credit card company. If there is a suspicion of fraud, your order may be held for review, or rejected entirely. We reserve the right to decline to ship orders should our fraud system indicate potential fraud.


Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received, Hazard 4 shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Seller shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Seller shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Cancellation Policy
You may cancel your order at any time prior to shipping during our business hours. If your order has already been submitted for processing, we will try our best to recall the order from one of our fulfillment warehouses. You will be charged a $5.00 handling fee if we need to recall your order from the warehouse. Unfortunately we are unable to respond to any cancellation requests during weekends/holidays as our offices are closed. Once your order has been shipped, the order cannot be cancelled or recalled. For a cancellation request, please call or email us with your info.


Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.


Taxes
Our store shall automatically charge and withhold CA sales tax for orders placed within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. You can find the latest sales tax rate on: http://www.boe.ca.gov/app/rates.aspx


Sales Policy
Sales are not here for you to take advantage of pricing during the date and time of your choosing. They are here and only applicable during their intended timeframe due to various reasons such as surplus of stock of that particular item, or discountenance of the item. No exceptions will be made.


Coupon Policy
You must enter in your coupon code at the time of purchase. We cannot give refunds or store credit for any coupons not presented at time of purchase. We cannot refund the value of a coupon if a purchased item is later returned back to Hazard 4®. If you forgot to enter in your coupon code, contact us right away to cancel your order. Then you can re-order with your coupon code. Coupons cannot be exchanged and will not be accepted after expiration date (if applicable). We reserve the right to reject any coupon or limit the number of coupons being used in a transaction.


Return Policy
You may return items in original, un-used/un-worn condition sold and fulfilled by Hazard 4 within 60 days (NO EXCEPTION) of order ship date for a full refund minus shipping/handling fees or within 365 days for store credit. Items must be returned in their original packaging along with original sales receipt.

Visit the link here to request a Return Authorization Number (RA#): https://www.hazard4.com/returns/guest/new/c.
We do not accept RA request by phone. If your item is eligible for return, you'll receive an assigned RA# and instruction for your return by email. Any package arrived at our facility without a valid RA# will be discarded and will not be refunded. Return package should be mailed out by the date indicated and shipped to the address provided on your Return Authorization instruction email. Any returned item that is not in its original, un-used/un-worn condition will not be refunded and will be sent back to you at your own option and expense. We will deduct a 15% material handling charge for any missing parts/packaging. Please ship the product freight prepaid and insured (Hazard 4 assumes no responsibility for lost package or missing item(s) from the customer to our facility and shipping charges are not refundable).

We'll provide pre-paid shipping label ONLY if the return is a result of our fulfillment error: you received an incorrect item/quantity or you received damaged/defective item(s) upon receipt. You must notify us within 7 days of package arrival in order to receive pre-paid shipping label. We will ship out the replacement package via the same shipping method as the original order.


Refund for Returned Item
We will process your refund within 2-4 weeks of receiving the return. Any returned item without its original packaging material will only be issued a refund of the product minus 15% material handling charge. Any item returned with missing parts or not in its original, un-used/un-worn condition will not be refunded and the item will be discarded or sent back at your own choice and expense. Please inspect your return carefully before sending it.


Exchanges Policy
We do not accept exchange request. If your order has not been shipped, you can cancel the order the re-order correct items. If you have already received your order, please follow our returns policy. We suggest that you place a new order for the item you desire at the same time you prepare for the return to save time.