Frequently Asked Questions

Do you ship internationally?
Hazard 4 ships internationally via Express Mail International or EMS from either our US or Taiwan warehouse depending on the availability of the items. If you are not able to obtain shipping price information, please contact us for shipping rates. Shipments to addresses outside the United States are generally subject to duties, taxes (such as VAT), customs brokerage, and other charges, as determined by the local jurisdiction. These charges are in addition to the product price and any shipping and insurance charges you've paid to Hazard 4. Please contact your local authorities for specific information.

Do you ship to APO/FPO-based addresses?
Absolutely! If you are sending a gift, make sure to include the recipient’s grade, full name and PSC# (Personnel Service Center number), unit # or ship name. Don't forget to replace the city name with APO or FPO, and the state with Armed Forces Americas (AA), Armed Forces of Europe (AE) or Armed Forces Pacific (AP). Please also use the special zip code that the recipient can supply. Allow six weeks for APO/FPO address delivery via USPS.

What kind of shipping methods do you offer?
We ship via USPS First Class Parcel, Express Mail International or DHL International, FedEx Ground, and FedEx Express Saver.

How do I estimate shipping time?
Once you place your items in the shopping cart, enter your State and Zip Code, and then hit “Get a Quote” button – you will see the available shipping options and estimated shipping time.

What if my item is on backorder?
Occasionally, there may be discrepancy on our inventory record and the item you ordered is on backorder. You’ll receive an email notification about the backorder and the estimated time the item will be back in stock. We will ship out the backorder item as soon as the item is back in stock or you can choose to cancel the item any time prior to shipping.

How do pre-orders work?
If you see an item with “Pre Order” status, you can place your order and lock in the price (as Pre-Order items can change prices later on). You will be notified when the item ships.

Do you offer volume order discounts?
Yes! Orders over $2000 (excluding watches) may be eligible for volume discount pricing. Please contact us for a quotation.

Do you offer military/law enforcement discounts?
Yes! We are honored to offer Mil/LE discount all year round. Please email us with your mil/LE email addresses or provide us with your service ID copy to receive a 10% off discount code.

Do you accept check/money order payments?
Yes! We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only (make it out to Civilian Lab). Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

How do I place government purchase orders?
We offer special pricing to governmental purchases. Please email us your requirement for a quotation.

I received an email from Hazard 4® to verify my purchase. What’s going on?
We utilize a fraud scoring system in order to verify customer orders. The billing address on your order must match the billing address listed with your credit card company. If there is a suspicion of fraud, your order may be held for review, or rejected entirely. We reserve the right to decline to ship orders should our fraud system indicate potential fraud.

How do I return a product?
Please submit an RMA request here first:
Wait for staff to authorize your return and send you the return instructions BEFORE sending in your return. If you submit an RMA over the weekend or on a holiday, you will have to wait until the next 1-2 business days to receive a reply. You may refer to our full return policy here: